COMMON QUESTIONS


What is the Travelicious prices policy?
Prices quoted in our tour information are based on exchange rates, cost of service and applicable taxes at
the time of publication. Prices may be subject to change in the event of significant currency fluctuations
or the introduction of new taxes, up until final payment is received.


In the event of a price increase, whether due to a currency fluctuation, increase in taxes or correction in
advertised prices, you will duly be informed of this and you have the option of accepting the amended
prices, and booking conditions or to withdraw from the tour while receiving a full refund of all monies
paid (excluding deposit). Once the final payment is received, all prices will be guaranteed and no
surcharges will apply.


How do I book and pay for a tour?
Currently we are only accepting bookings by phone or by email. Soon we will be accepting online
bookings as well. Stay Tuned!


Is there a deposit required when booking?
Yes! A non-refundable deposit of ANG 300,00 is required, per person per tour. Upon receipt of your
deposit payment, your booking will be confirmed by means of a confirmation invoice via email. If your
deposit is not received within five (5) days of the booking date, your reservation will be automatically
cancelled. Upon receipt of your confirmation invoice, please ensure to review your booking confirmation
and contact us immediately in case this seems incorrect or incomplete as it may not be possible to make
changes/corrections.


When do I need to pay for my tour?
We're flexible, just like a vacation should be! The final payment for your tour is due, forty five (45) days
before departure. Anytime before that, we can also enter into a payment arrangement at your convenience.
Failure to make your final payment by the due date may result in cancellation of your booking and loss of
deposit. We reserve the right to charge a late payment fee in the event of late booking and/or payment to
cover additional expenses.


What is your cancellation policy?
In case of cancellation by clients, charges will be applied as shown below, calculated from the day written
notification of the cancellation is received from the client. All cancellations incur a ANG 400,00
cancellation fee per person. In addition to cancellation fees for a tour operated by Travelicious as shown
below, airlines, hotels and other third parties may impose up to 100% cancellation charges:
45 days or more – forfeit of deposit
44 – 31 days – 50% of tour cost
30 – 15 days – 75% of tour cost
Less than 15 days – 100% of tour cost.


In addition to above cancellation charges any existing administration fee is also payable in the event of a
cancellation by the client. In case of cancellation by Travelicious.


We reserve the right to cancel a tour for any reason (such as failure to reach minimum tour participant
numbers)


What is my deadline to book for a tour?
You can book a tour for up to forty five (45) days prior to departure. Bookings made within the 45 days
(late bookings) need to be paid off in full at the time of placing your booking.
Are there any charges for late bookings?
A fee of ANG 150.00 per person will be charged for late bookings.

Can I receive a refund once the tour has commenced?
Once the tour has started, unfortunately we are not able to make refunds for any unused features or
voluntary modifications made by the tour participant.


What documents do I need to bring along when traveling with Travelicious?
All participants need to bring along a valid passport. Most countries require that the passport be valid for
at least six (6) months; meaning your passport must also be valid throughout the duration of the tour.
When traveling out of the country, you might need a visa for your trip! Whether you need a visa depends
on your Citizenship and Destination. You can check the website of your country's department of foreign
affairs in order to verify whether you will need a visa to travel abroad.


Can I acquire a Visa or other entry documentation through Travelicious?
No. While we would love to help you as much as possible; it is the responsibility of each participant to
arrange any type of documentation that is needed to meet with country entry, health, law and/or regulation
requirements.


Travelicious cannot accept liability for any participant that has been refused entry onto any venue,
transportation or country due to failure of the participant to carry the correct documentation.


Do I need Travel Insurance?
Yes! Travel insurance can minimize the considerable financial risks of traveling: accidents, illness,
missed flights, and so on. We highly recommend that you take on a travel insurance package. Please
ensure that your insurance also covers all of the activities that you will be participating in.


Does Travelicious offer travel insurance?
No. Travelicious does not offer travel insurance.


What are the basic requirements to travel with Travelicious?
While our tour does not require a special level of fitness, for the overall benefit of the group all
participants must possess a moderate level of mobility, including the ability to:

  • Negotiate airports without wheelchair assistance

  • Use combined shower / bath facilities (we are not able to guarantee walk – in shower facilities)

  • Undertake walking tour of 2 – 3 hours duration, including using stairs, walking over cobblestones

  • and other uneven surfaces

  • Stand for long periods

  • Embark / disembark coaches and other methods of transportation without assistance

  • Handle your own luggage
     

If you (or we) have any doubts about your ability to participate in your chosen tour, you may be required
to have a doctor's appraisal. This would require a doctor to read the itinerary of your chosen tour and
provide you with a written confirmation of your ability to participate.

 

Participants agree to accept the authority and decisions of a Travelicious travel assistant while on the tour.
If in the opinion of Travelicious, the health or behavior of a participant before or after departure appears
likely to endanger the safe comfortable or happy progress of the tour, the participant may be excluded
from all or part of the tour. Should Travelicious be forced to terminate your arrangements due to an
unacceptable behavior; we will not refund nor cover any costs or expenses related to this.


What if I have special needs for the tour?
You must report any disability requiring special attention while on tour, to Travelicious at the time the
reservation is made. Travelicious will make reasonable attempts to accommodate the special needs of
disabled participants but is not responsible in the event it is unable to do so, nor is it responsible for any

denial of services by air carriers, hotels, restaurants, or other independent suppliers.


Most transportation services, including the touring motor coaches, are not equipped with wheelchair
ramps. We regret that we cannot provide individual assistance to a participant for walking, dining getting
on and off motor coaches and other vehicles, or other personal needs.
A qualified and physically able companion must accompany participants who need such assistance and
must assume full responsibility for their well being.


Can a participant less than 18 years old travel alone with Travelicious?
What is the minimum required age to participate at Travelicious tours?

Participants who are less than 18 years old on the departure date must be accompanied by an adult
throughout the duration of the tour. We do not accept children under 6 years old on any tour.
What are the basic requirements to travel with Travelicious?


All participants of the tours are expected to obey the laws and regulations of the countries visited and any
failure to do so will relieve Travelicious of all obligations that they may otherwise have under these
booking conditions.


Where do I go to file a complaint?
If you have a complaint about any tour arrangements, you must bring it to the attention of the
Travelicious assistant or other representative of Travelicious at the time, so that they may use their best
endeavors to rectify the situation. It is only if we are aware of any problems that there will be the
opportunity to put things right. Any complaints must be made written to Travelicious within twenty eight
(28) days of completion of the tour.

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